Southwest Middlesex is committed to providing accessible and inclusive municipal services, programs, and facilities for all residents, visitors, employees, and members of the public.
To support this commitment, the Municipality will:
- Ensure policies, practices and procedures uphold the principles of dignity, independence, integration and equal opportunity for persons with disabilities.
- Support the use of personal assistive devices when accessing municipal services, programs, and facilities.
- Accommodate the accessibility needs of persons with disabilities to ensure equitable access to municipal goods, services, programs and facilities.
- Communicate with persons with disabilities in ways that take their individual accessibility needs into account.
The Accessibility Plan for Southwest Middlesex provides details on our municipality's commitment to accessible services. Accessibility policies are included in various documents as noted below. We encourage you to see the full documents as noted for all the details.
Accessible Formats for Documents
Southwest Middlesex will provide accessible formats and communication supports for information and communications that are produced by, or under the direct control of, the Municipality. This does not apply to information that the municipality does not control, either directly or indirectly through a contractual relationship.
Accessible formats will be provided upon request, in a timely manner, and at a cost that is no greater than the cost of the original format.
Emergency procedures, plans, and public safety information will be provided in accessible formats or with appropriate communication supports as soon as practicable upon request.
If it is not practicable to provide an accessible format, Southwest Middlesex will provide an explanation and a summary of the information in an accessible format.
Requests for accessible documents can be made by contacting the Clerk:
- Email: clerk@southwestmiddlesex.ca
- Phone: 519-287-2015 Ext. 8120
- In-Person: Municipal Office, 153 McKellar Street, Glencoe
Accessibility Plan
The municipality will establish, implement, maintain and document:
Accessibility Policy
Employment and Accessibility
Southwest Middlesex is committed to providing an accessible and inclusive workplace for persons with disabilities.
The Municipality will provide accommodation throughout the recruitment, selection, and employment process in accordance with applicable legislation. Employees with disabilities are supported through workplace accommodations that respect dignity, independence, and integration.
Feedback
We welcome feedback about the accessibility of our goods, services and facilities for people with disabilities. Your feedback helps us identify and remove barriers and improve how we serve our community.
Provide feedback:
- Online: Complete our Accessibility Feedback Form
- Email: clerk@southwestmiddlesex.ca
- Phone: 519-287-2015
- In Person: Visit our municipal office at 153 McKellar Street, Glencoe
Procurement
The municipality will incorporate accessibility design, criteria and features when purchasing or acquiring goods, services or facilities, except where it is not practicable to do so. Please see our purchasing policy.
Support Person and Service Animals
Southwest Middlesex is committed to ensuring that persons with disabilities can access municipal services and facilities. Individuals with disabilities may be accompanied by a support person while accessing municipally owned and operated public facilities.
The Municipality may require a person with a disability to be accompanied by a support person while on the premises only if, after consulting with the individual and considering available evidence, it determines that:
- A support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises; and
- There is no other reasonable way to protect the health or safety of the person with a disability and the health or safety of others on the premises.
Any applicable admission fees will be waived for support persons accompanying a person with a disability.
Southwest Middlesex supports and facilitates access for individuals accompanied by a service animal. A person with a disability who is accompanied by a service animal is permitted to enter municipal premises with the animal and keep the animal with them, unless the animal is otherwise excluded by law.
Temporary Service Disruptions
If a temporary service disruption is planned the municipality will give notice of the disruption on our website homepage https://www.southwestmiddlesex.ca. Notice of the disruption will include:
- The reason for the disruption
- The anticipated duration
- A description of alternative facilities or services that are available.
Use of Assistive Devices
Southwest Middlesex recognizes the importance of assistive devices in supporting accessible and inclusive access to municipal services, programs, and facilities.
Persons with disabilities may use their own assistive devices when accessing municipal services, programs and facilities. If a person with a disability is unable to access a service, program, or facility using their assistive device, the Municipality will work with them to identify an alternative means of access, where possible.